SnapAV Privacy Policy

Effective May 25, 2018

  1. Introduction

  2. At Wirepath Home Systems, LLC (“SnapAV”), your privacy and the security of your personal data is important to us. The purpose of this Privacy Policy (the “Policy”) is to provide you with transparency regarding how we collect personal data, why we collect such personal data, and what we do with your personal data. SnapAV primarily sells its products to authorized dealers (the “Dealer(s)”) who then resell our product to the end consumer. For purposes of this Policy, an End User is anyone utilizing a SnapAV Device. This Policy is addressed to both to the End User and Dealer.


  3. About This Policy

  4. This Policy provides essential details relating to your personal data relationship with SnapAV. The Policy applies to your use of the SnapAV website and the websites and microsites of all of our affiliated brands including the SunBriteTV website, Aisle8 website, Episode website, WattBox website and OvrC website (collectively referred to as the “Sites”), as well as the End User’s use of any SnapAV products including, but not limited to, our Araknis, Autonomic, Episode, Luma, Visualint, WattBox, OvrC, and SunBrite branded products and all associated services and applications that connect to such devices (collectively referred to as the “Devices”).


    From time to time, we may develop new products or services. If the new products or services in any way change the way we collect or process your personal data, we will update this Policy accordingly. Unless otherwise stated, all new products or services are subject to this Policy.


    By using SnapAV Devices or visiting our Sites, you are accepting SnapAV’s collection of your personal information described in this Policy. You can always opt-out of allowing SnapAV access to your personal data at any time by contacting SnapAV. Please be advised that opting out of sharing your personal information with us may affect the performance of your Device. If you feel uncomfortable with the way in which SnapAV collects your personal information, you may refrain from using our Devices or accessing our Sites.


  5. How We Collect Personal Data?

  6. If you are an End User, you most likely purchased your SnapAV device from a Dealer. When the Dealer installed the SnapAV Device, they may have shared some personally identifiable information with us such as your name, email address, or IP address. In addition to receiving your personally identifiable information from Dealers and third-party providers, when you visit a SnapAV Site, we may collect information during your visits to Sites through automatic data collection tools such as cookies, web beacons, embedded web links and other commonly used information-gathering tools. We may also collect any information that you directly provide us or we may also collect information from your use of our Devices.


  7. What Personal Data We Collect From You?

  8. In order to enable the functionality of your SnapAV Device, the Dealer who installed the Device may collect information about you and your Device and share that information with us. This information may include the model and serial numbers of the Devices, the names of the rooms where you have connected Devices, your zip code and time zone, and other information about the Devices, your configuration and information about any device that may be connected to your network. We may also collect your name, email address, street address, or IP address.


    If you are a Dealer purchasing SnapAV products from us, we may collect your personal information such as name, date of birth, credit card or other financial information, mobile phone number and details of your transaction with SnapAV.


    If you are visiting any SnapAV Sites, we may collect information about your use of the Sites through the use of “cookies.” Cookies are a commonly used mechanism that allows us to compile information about your use of the Sites and to recognize you when you visit the Site again.


  9. Why Do We Collect Your Personal Data?

  10. SnapAV solely utilizes your personal data to enable the functionality of your Device, to improve its performance, and to enhance your experience with our Sites. We may utilize your personal data to: (i) register your device, (ii) enable customer service or technical support personnel to remotely troubleshoot your Device, (iii) to process orders, payments and warranty claims, or (iv) to share with independent Dealers to enable or improve the performance of your Device.


  11. Transfer Of Your Personal Data

  12. SnapAV does not sell your personal information to any third party. Your personal information may be shared with our agents, subsidiaries and affiliates. SnapAV may transfer its database associated with a transaction whereby a third party acquires substantially all of the stock or assets of SnapAV. SnapAV may also share your personal data with law enforcement if required by law. In addition, SnapAV may share information gathered from your use of our Sites with third party marketing analytics companies. This information is solely used to enhance the performance of our Sites and to improve your user experience with our Sites.


  13. Information For European Union Citizens

  14. The European Union enacted an important piece of legislation called the General Data Protection Regulation or “GDPR.” The GDPR gives rights to citizens of the European Union in relation to their personal information. These rights include, and are not limited to, the following:

    • Right to Access- The right to access the personal data we process about you;
    • Right to Erasure- The right to request that we delete all of your personal data;
    • Right to Rectification- The right to request that we amend or update your personal data where inaccurate;
    • Right to Object- The right to object to us processing your personal data

    SnapAV understands our responsibility to protect the individual’s privacy interests under the GDPR as well as enabling European Union End Users to exercise the aforementioned rights. SnapAV has limited access to European Union citizens personally identifiable information. This information is provided to us solely to enable the functionality of your Device. We do not use any personal data in any way that causes harm. Given’s SnapAV’s use of personally identifiable information is to enable the functionality of Devices, SnapAV’s use of such personally identifiable information is for a legitimate business purpose. This Policy is under constant review and if circumstances change we will update this Policy accordingly in light of GDPR.


  15. Children

  16. We understand the importance of taking extra precautions to protect the privacy and safety of children using Devices or visiting our Sites. In accordance with the Children’s Privacy Protection Act, we do not collect or maintain information from those we actually know are under the age of 13.


  17. Changes to Privacy Policy

  18. This Policy is effective as of the date set forth above. We may occasionally make changes to this Policy and when we do we will indicate the date in which this Policy has been updated. When we make material changes, we may contact you directly to inform you of such material changes.


  19. How To Contact Us

  20. We encourage you to contact us regarding any privacy concerns. You may contact us at:

    SnapAV

    1800 Continental Blvd

    Suite 200

    Charlotte, NC 28273

    Attn: Customer Service

    Email: csrmb@snapav.com